Brits nominated chart sensation Jess Glynne headlines Wincanton Racecourse on 1st July!
To celebrate 150 years of Wincanton Racecourse, Jess Glynne will be bringing her spectacular outdoor summer show to the south west this summer! First coming into the public consciousness as the vocalist on Clean Bandit’s Grammy Award winning and #1 hit ‘Rather Be’, pop sensation Jess Glynne has since become one of the biggest UK breakthrough acts of recent years.
Her number-one charting debut album, ‘I Cry When I Laugh‘, has now turned triple platinum in the UK, making it the highest selling debut album of the past year. She also became the second British female solo artist after Cheryl to have five number-one singles in the UK. With no signs of slowing down, 2017 is set to be a further massive year for Jess, with her second album on the way!
Hotly tipped up-and-comers Kiko Bun and Mullally will be supporting Jess on 1 July, having been handpicked by the pop sensation herself.
In addition, BBC Radio 2 favourite Sara Cox will be spinning some of the best 80s hits to get you dancing prior to the evening entertainment. There will be a food and beverage village celebrating the local area and the day will end with a spectacular fire work display.
• Gates open: 3pm
• Support acts from: 5:30pm
• Jess Glynne Live in concert from: 9pm
• Firework display: 10:30pm
Frequently Asked Questions
If you require information that is not answered here, please contact us at firstname.lastname@example.org
Booking / Collecting Tickets
Q: When will I get the tickets I bought over the phone/online?
A: You should receive your tickets by two weeks before the event. If you do not have your tickets, please contact 0344 579 3019.
Q: What should I do if my tickets don’t arrive?
A: Please contact 0344 579 3019.
Q: Where can I buy tickets?
A: Tickets can be purchased here.
Q: Can I buy tickets on the day?
A: If tickets are still available on the day of the event, they can be purchased from the box office at the racecourse.
Q: How can I tell if a ticket seller or website is legitimate?
A: We recommend not purchasing tickets from unauthorised vendors as we cannot guarantee that they are authentic and you may be refused entry.
Q: If I can no longer attend, can I return my tickets? How do I get an exchange or refund?
A: Unfortunately, we cannot offer any exchange or refund unless the event is cancelled.
Q: What do I do if the concert is cancelled?
A: In the event of the event being cancelled, tickets will be refunded at face value. Service charges will also be refunded, but order processing fees will not be. We will provide information from the event promoter regarding cancellation and refunds as soon as we have it.
Before You Arrive
Q: What should I bring with me?
A: We recommend bringing the following items:
• Credit / debit cards
• ID (driving licence or passport will be required to purchase alcohol if ID is requested)
• Waterproof clothes
Q: When should I arrive?
A: Gates open at 15:00. The first act will begin at approximately 17:30. We recommend arriving early to allow for bag checks and queues.
Q: Can I bring my mobile phone?
A: Yes, but recording of the performance is not permitted.
Q: Can I bring my camera?
A: Cameras will be allowed in but photography of the performance is not permitted.
Q: Can I bring my iPad / tablet?
A: iPads/tablets will be allowed into the venue, but photography or recording of the performance is not permitted.
Q: How can I best plan my travel to and from the event?
A: Wincanton Racecourse is situated on the B3081 between Wincanton and Bruton. The B3081 is just off the A303 which is the arterial route between London and the South West. It is 37 miles south of Bristol and 38 miles north of Bournemouth. The nearest train station is Templecombe.
Q: Is there parking available?
A: There is free parking at the racecourse.
Q: Is parking available for blue badge holders?
A: There are places allocated for disabled drivers in all car parks.
Q: I am taking a Taxi to and from the event, where should I be dropped off?
A: There is a drop off point where you can be dropped off. Please order taxis in advance, as there will be no taxi rank.
Q: I am dropping off people with accessibility needs, where can I drop them off and collect them?
A: You can drop them at the drop off point, this is only 50metres from the entrance.
Q: What security measures are in place for the event?
A: Due to recent events, an enhanced security operation will be in place for this event. We are working in partnership with the local Police and all appropriate security measures have been taken. Bag searching will be carried out at all entry points, so please allow time for your bag to be checked. However, we advise to not bring bags at all, or if necessary they are small bags.
Q: What time do gates open for the event?
A: Gates open at 15:00.
Q: Can I take my bag in to the event?
A: We advise to not bring bags at all, or if necessary only bring a small bag with you and be advised that it will be checked as part of security measures.
Q: What can't I bring into the racecourse?
A: The following items will not be allowed into the racecourse:
• Audio or visual recording equipment
• Flags / Flagpoles
• Any bottle, apart from unopened plastic water bottles no larger than 500ml
• Laser pointers or similar
• Smoke canisters or similar
Q: What types of food and drink can I bring in?
A: Only water in sealed, plastic bottles no larger than 500ml will be allowed into the racecourse.
Q: Are there any age restriction for this event?
A: Children under 16 must be accompanied by someone who is 18 or older.
Q: Can I bring an umbrella?
A: Umbrellas will be allowed into the venue, but we politely ask that they are not opened during the performance as it will impact others' enjoyment of the event.
Q: What support acts are playing?
A: Support acts are Kiko Bun, Mullally and Sara Cox.
Q: What time do performances start?
A: The first act will begin at approximately 17:30.
Q: What time is the firework display?
A: Firework display will start at approx. 22:30.
Q: What happens if I'm late?
A: You will be allowed access to the event up until 20:00, but no compensation will be offered if you have missed any part of the performance.
Q: What should I do if I have a problem at the event?
A: Please approach the nearest steward as soon as possible.
Q: Will there be strobe lighting?
A: Strobe lighting may be included in the performance.
Q: Is there any seating in the venue?
A: No, but if you need a seat because of health problems or a disability please call 0344 579 3019 and they will be able to advise you on our accessible viewing area.
Q: Is parking available for blue badge holders?
A: Yes, there are places allocated for disabled drivers in all car parks.
Q: Will there be accessible toilets for disabled customers to use?
A: Yes, there are several well marked accessible toilets around the racecourse.
Q: I need to bring medication with me to the event. Is there anything I should be aware of?
A: Yes. Bag searches will be conducted as you enter the event, so we recommend bringing a doctor’s note or prescription with you so that staff can easily recognize your medication.
Q: Will strobe lighting and special effects feature in the event?
A: Yes, strobe lighting will be used at this event. Please take any necessary precautions.
Q: Are there any cash machines at the racecourse?
A: Yes, inside the entrance to the venue.
Q: What card payments do you accept?
A: All credit and debit cards will be accepted, apart from American Express.
Q: Do you have Wi-Fi?
Q: Where can I smoke?
A: There will be designated smoking areas.
Q: Is food and drink available at the event?
A: There will be a range of food and drink to suit all tastes available at the event.
Q: What ID do you accept for the purchase of alcohol?
A: Challenge 25 will be in operation at the event and alcohol will only be served to those able to prove their age with a passport, photo driving licence, CitizenCard or a PASS identification card.
Q: Is there a cloakroom for coats, bags or luggage?
A: Unfortunately, no cloakroom facilities will be available at the event.
Q: If my child is lost, where is the nearest meeting point?
A: We recommend agreeing a meeting point in the event of losing any children, friends or family. The Racecourse Office is a good meeting point near the entrance of the racecourse. If you require any assistance, please contact your nearest steward.
Q: How do I make a complaint?
A: If you have a complaint on the day of the event, please contact your nearest steward so that it can be addressed as soon as possible. If you want to make a complaint after the event, please email email@example.com
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