Wincanton Racecourse FAQs

Walk-up tickets will be available for racedays that have not already sold out unless when specified otherwise. Please do check the website of each individual fixture or contact the racecourse directly if you require further information.

Please note, for those purchasing tickets on the day, we will be taking card payments only. 

However, we do recommend that tickets are purchased in advance. Pre-booked tickets reduce the time taken to enter the racecourse on the day.

Once you have purchased your tickets, they will be emailed to you. Please note there may be a slight delay while your booking is processed.

Your ticket is designed to be either printed at home on your home printer and brought with you on the day or presented on arrival on your mobile phone from your email confirmation. You may also opt for your ticket to be sent to you via The Jockey Club app.

Please note that tickets are not currently being made available via our postal service.

Children are very welcome at our racedays and can attend most fixtures free of charge when accompanying an adult. Children’s tickets are subject to availability and may be limited at high demand fixtures.

Under 18 tickets can be added to your basket for free when purchasing an adult ticket, except for a limited number of racedays when child tickets must be paid for.

If an event is cancelled or a fixture is abandoned our refund policy would apply. Please refer to our terms and conditions for more information

If you fall ill on a raceday and are able to get home safely we suggest you leave as soon as possible. If you need assistance please alert one of our racecourse team members who can contact qualified first aiders to help you.

Cash may be used when placing bets on the Tote and with all on-course bookmakers.

Please note that due to new laws prohibiting the use of credit to place a bet, all betting facilities on site will be unable to accept Apple Pay.

RCA-issued accreditation, including badge schemes and metal badges, are accepted forms of entry at most fixtures but will be used in conjunction with the PASS system.Please note there will be a small number of fixtures where RCA-issued badges and accreditation will NOT be accepted and you will be required to apply directly to the racecourse for accreditation.

We ask you to continue to check the specific raceday information and contact the racecourse directly if you require further guidance.

Our racecourses continue to operate on a ‘cashless’ basis, including concessions. However, cash may be used when placing bets with all on-course bookmakers.

Yes. The Tote and bookmakers will be present. For betting facilities only, contactless is recommended, but cash payments will still be an option.

In the event you cannot attend the raceday your ticket may be transferred to another person.

We offer complimentary admission to one accompanying personal assistant in circumstances where a person with a disability would otherwise be at a substantial disadvantage without the personal assistant.

To guarantee availability, it is essential that you telephone us on the same day you make your ticket purchase if you wish to request a personal assistant ticket.

RCA metal badges (press/photography) to apply via PASS system the day before. Passcards must be displayed at the point of entry. Non accredited press/photographers will need to apply via the Racecourse.

Our upcoming racing dates are confirmed, view them here. 

Parking within the Main Car Park is free of charge. 

Regrettably, no dogs are allowed within the racecourse other than Assistance Dogs.

We do not allow dogs to be left in vehicles in our car parks.

BOXING DAY ONLY

Dogs are allowed in the course enclosure. 

Get some inspiration for what to wear to our racecourse.

We no longer have cash points however tote offer cash back when placing bets.

Betting facilities will still accept cash but contactless payments are recommended.

Both Grandstand and Premier enclosures have access to parade ring viewing, this excludes Course Enclosure. 

View our spectator guide

We ask racegoers not to bring food or drink into the main enclosure and stands, although the racecourse offers a range of superb hospitality packages, restaurant and bar facilities on site.

Racegoers with allergies/intolerances/ medical requirements will be permitted to bring in their own food. However, we ask you email wincanton@thejockeyclub.co.uk prior to visiting the course to make us aware. 

Baby/toddler food is permitted to be brought onto site. 

Yes, we have the following areas: 

• There is a specially designated external elevated viewing platform in the Premier Enclosure overlooking the winning post
• All restaurants and hospitality boxes have lift access
• There is an area reserved for wheelchairs in our Hatherleigh Viewing Area in the Premier Enclosure
• We have a raised external viewing area in the Grandstand Enclosure

View our accessibility INFORMATION

Yes, in all our private hospitality suites and restaurants, we are more than happy to cater for any dietary requirements, provided that we are given sufficient notice.

Please contact us in advance. 

In the event of racing being abandoned before the conclusion of the first race, racegoers will receive a full refund. If racing is abandoned between the first and third races, 50% will be refunded. Thereafter no refunds will be made.

Refund Policy

Yes, there are taxi's available after a raceday, however we advise you pre-book one in advance.

Yes, all Jockey Club Racecourses offer FREE Wi-Fi.

'The Going' is a description of the ground conditions underfoot on the racecourse.

The Jockey Club reports the Going as: Heavy – Soft – Good to Soft – Good – Good to Firm – Firm – Hard.

Each of these terms may be combined to provide a more accurate description: Soft (Good to Soft in places), Soft (Heavy in places) etc. If a 'Going map' is available, it will show any variance in the conditions around the course. The Going report may also provide additional information such as 'watering' on dry days. This is when the Clerk of the Course gives the order to water the course to make the Going softer.

View the latest Going 

Currently the app is able to import tickets that are Print at Home. To import the tickets, either scan the QR code on the ticket pdf or enter the bookers email and order confirmation.

We will look to add further ticket types in 2024.

Cracked screens can prevent the ticket scanners from reading the mobile ticket. We suggest that you access your tickets using a friend’s phone, or print your ticket at home.

Your eTickets are attached as a PDF to the booking confirmation email. If you prefer to use paper, simply print the PDF.

When processing your booking you will choose the delivery method of your tickets. If you select Email or Print at home, these will be able to be imported into the app.

Once you have imported your tickets to the app, you will be able to view them by tapping My Visit and then Tickets. To view the ticket QR code, select a ticket and it will open. You will need the QR code for our ticket scanners.

If you have booked tickets for a group, we recommend, sending each individual their printed ticket and then they can download the app and import via the tickets QR code.

Firstly on the map select your enclosure and then use either the search or filter bar to find what you are you looking for.

You can download the app from the Apple App store or Google Play, simply search for the racecourse and click download.

The app can be downloaded on IOS and Android devices.

You will need to be using IOS 14 and above and on Android 5 as the minimum operating versions.

You can view the privacy policy for the app here

It is possible to use the app offline, all the functionality will still work but you will not receive any updates – all our racecourses offer free wi-fi on course.

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