Venue Accessibility

There are allocated accessible parking spaces in the Members Car Park, the Main Car Park and the Course Enclosure.

All of the designated parking is close to the entrance gates.

There is a specially designated external elevated viewing platform in the Premier Enclosure overlooking the winning post. All restaurants and hospitality boxes have lift access.

There is an area reserved for wheelchairs in our Hatherleigh Viewing Area in the Premier Enclosure.

Raised external viewing area in the Grandstand Enclosure.

Toilets accessible by wheelchair users are available in all enclosures.

Toilets fitted with ambulant fittings are available throughout site.

Provided that you purchase a valid admission ticket for yourself, you are entitled to apply for one complimentary admission ticket for the same event for the person who is accompanying you to assist you as a personal assistant or companion. The personal assistant or companion must be able to provide you with appropriate assistance which might include:

• assisting you in moving around the racecourse;
• helping you evacuate the racecourse in the event of an emergency;
• accompanying and / or assisting you in using the racecourse’s toilets;
• assisting you in purchasing refreshments and food or using other services.

Please note that the personal assistant/companion admission policy does not apply to disabled persons 17 and under as it is racecourse policy that all persons under the age of 17 must be accompanied at all times in any event by a responsible adult who must purchase their own ticket.

PERSONAL ASSISTANCE TICKET CONDITIONS

The free admission ticket provided to your personal assistant will carry the same conditions as the admission ticket that you hold.

ELIGIBILITY

The eligibility criteria for complimentary personal assistant admission are regularly reviewed and the racecourse reserves the right to update them from time to time. Currently, those who receive one of the following benefits are eligible to apply for a free personal assistant ticket:

• Disability Living Allowance (DLA);
• Attendance Allowance (AA);
• Personal Independence Payment (PIP); and
• Armed Forces Independence Payment (AFIP).

Additionally, people who are Registered Blind are also eligible.

Please note that, in all cases, the racecourse reserves the right to nevertheless decline to accept an application or to request additional evidence if, in the racecourse's view and discretion, there is reasonable doubt that the applicant would be at a substantial disadvantage in attending without a personal assistant given the accessibility facilities and services available at the racecourse.

WHAT PROOF OF ELIGIBILITY NEEDS TO BE PROVIDED?

To prove eligibility you will need to provide the following in respect of one of the benefits referred to above:

• A copy of the awarding letter from DWP or statement confirming receipt of the allowance; and
• Photo ID which matches the details of the recipient of the above.

Alternatively, if you are a Registered Blind Person then a photocopy of certification and matching photo ID is required.

Please note that a Blue Badge is not accepted as evidence of eligibility.

HOW DO I APPLY?

This can be organised on the day, or in advance by contacting our team by calling 01963 435840 or emailing lucy.edwards@thejockeyclub.co.uk.

All bars and catering facilities are accessible to wheel chair users.

BritBet facilities are available in all enclosures.

The BritBet is happy to help anyone with difficulties placing a bet.

Please feel free to ask for assistance from the team at the BritBet Windows.

Induction Loops will be available shortly at racecourse entrances and BritBet betting kiosks on request.

Assistance dogs are welcome to attend with their owners without additional charge subject to production upon entry of a valid identification document from Assistance Dogs (UK) or an equivalent international organization. A separate ticket is not required however owners should notify the racecourse in advance upon booking their event day tickets so that any necessary arrangements can be made.